FAQ
1. What products does your company supply?
We supply petroleum products (LPG, Bitumen, Sulfur, Fuel Oil, etc.), petrochemicals (Methanol, MEG, LAB, etc.), and minerals and metals (Iron Ore, Copper Cathode, Aluminum, Cement, etc.).
2. Do you offer international shipping and logistics support?
Yes. We manage all logistics from loading to documentation, including container shipments, bulk cargo, and port handling.
3. What are your typical order quantities (MOQ)?
MOQ depends on the product:
* Petroleum/Petrochemicals: 1,000–5,000 MT
* Minerals/Metals: 5,000–50,000 MT
* Industrial materials: negotiable
We can discuss custom volumes based on your needs.
4. Can you provide product specifications and COAs?
Yes. We provide full spec sheets, MSDS, and Certificate of Analysis for all products upon request.
5. What are your payment terms?
We typically work with:
* TT (Telegraphic Transfer)
* LC (Letter of Credit)
* SBLC for long-term contracts
Special terms can be discussed for trusted partners.
6. From which countries do you source your products?
We source from certified suppliers and refineries across Oman, UAE, and other regional markets, depending on product availability and customer location.
7. Do you offer inspection services?
Yes. Third-party inspections such as SGS, Bureau Veritas, or Intertek can be arranged at buyer’s request.
8. Can I request samples?
For petrochemical liquids and solid minerals, sample requests may be arranged depending on the product and destination. Some products like LPG and bulk fuel oil cannot be sampled.
9. How long does delivery take?
Delivery time depends on port schedules and product type, usually between 7–21 days from contract and payment confirmation.
10. Can you handle private-label or customized packaging?
Yes. For products like bitumen, sulfur, urea, and petrochemicals, we can provide custom packaging, drums, jumbo bags, or branding options.
11. Do you assist with export documentation?
Yes. We provide all export documents including:
- Bill of Lading
- Certificate of Origin
- Packing List
- Commercial Invoice
- SGS/COA (if required)
12. Do you offer long-term supply contracts?
Yes. We support monthly or quarterly supply agreements with fixed or adjustable pricing models.
13. Are your products compliant with international standards?
All supplied products meet international specifications, including ASTM, ISO, and regional industry requirements.
14. How do I request a quotation?
You can contact us via email, WhatsApp, or our website form. Please include product name, destination port, quantity, and incoterms (FOB/CFR/CIF).